Consumers may cancel their contractual declaration in writing (e.g. letter, email) within one month without being required to state any reasons.
2. Start and end of the cancellation period
This period starts on the day that several pre-conditions are fulfilled:
Receipt of the written legal notice regarding right of cancellation,
Receipt of supplementary written information for distance selling contracts, see Appendix 2,
Receipt of written contractual terms and conditions including the currently valid General Terms and Conditions, see Appendix 3,
Receipt of information regarding electronic business transactions, see Appendix 4.
The information required under Section 312c para. 2 German Civil Code in conjunction with Section 1 para. 1, 4 BGB-InfoV (German Civil Code Regulation on provision of information) as well as Section 312e German Civil Code in conjunction with Section 3 BGB-InfoV is set out in Appendixes 2 to 4.
The cancellation period expires at the end of that day which according to its number corresponds to that day on which you received the written legal notice regarding right of cancellation. If this day falls on a Saturday, Sunday or public holiday, the cancellation period will expire at midnight of the next working day.
Examples for calculating the start and end of the cancellation period are set out for you in Appendix 1 after this legal notice regarding right of cancellation.
3. Pre-conditions for cancellation and the bearing of risk
The cancellation period is satisfied if the cancellation is dispatched within that time. Any cancellation should be sent to:
Your right of cancellation will expire prematurely if, with your express agreement, we have commenced execution of the service before the end of the expiry period or if you have arranged for this yourself.
End of the legal instruction on cancellation
Appendix 1
Example calculations:
Receipt of written information
Start of period
End of period
Wednesday, 14.11.2007
15.11.2007
14.12.2007, 24:00 hrs.
Thursday, 15.11.2007
16.11.2007
Because the 15.12.2007 is a Saturday the period ends on Monday, 17.12.2007, 24:00 hrs.
Appendix 2
(Information relating to Section 1 para. 4, 1 BGB-InfoV (German Civil Code Regulation on provision of information))
1. The Purchaser's contractual partner is the following Company:
The essential characteristics of the services we offer and the validity period of limited offers are set out for you in the specific descriptions listed on our website.
3. Formation of contract
The offers listed on our online shop are invitations to submit an offer of contract. You make a binding offer of contract by completing the details required by the online order procedure and clicking on "Order" in the last step of the order. The confirmation of receipt of order does not constitute acceptance of the purchase offer. A purchase agreement is only established upon our confirmation of order.
4. Pre-conditions of service
The service offers on this website are available immediately.
5. Total price of the goods
Our prices are gross prices and include taxes and any applicable costs of shipment.
6. Payment and delivery conditions
The purchase price is payable upon confirmation of order or delivery.
7. Customer service
Apart from the statutory claims in respect of defects no other customer service is available.
Appendix 3
Information regarding General Contractual Conditions and General Terms and Conditions
(Section 312c para. 2 Sentence 1 German Civil Code)
1. Warranty and guarantee conditions
The statutory regulations concerning claims for defects apply accordingly.
There are no warranty claims available against the Company other than the statutory claims in respect of defects, unless contrary applicable assurances are expressly stated in the product description.
2. The Company's General Terms and Conditions are as follows:
All offers are made on a commercial basis. You will receive an invoice with the VAT separately listed. All stated prices are final customer prices in Euro and include the currently applicable rate of German VAT.
The payment methods, shipment methods and delivery times are set out in the respective offers.
The statutory regulations concerning claims for defects apply accordingly. It is not permitted for first purchasers to assign these warranty entitlements to third parties.
Where the Purchaser is an commercial entity, the place of performance is the registered address of our Company and the court with jurisdiction over the contractual arrangement is that court with jurisdiction over our registered address.
The personal data of customers stored and processed in the performance of this agreement must not be communicated to unauthorised third parties. If at any time you have any queries regarding the information stored about you please contact us by email: floorimage Ltd. & Co. KG , Sandstraße 12 , 30167 Hanover or, . For further details please consult our Data Protection Notice.
All displayed third-party and proprietary logos, images and graphics are the property of the relevant companies and are subject to the copyright of the applicable licenser. All photos, logos, layouts, texts, reports, scripts and programming routines developed internally by ourselves or preprocessed by us and displayed on these pages may not be copied or otherwise used without permission.
Appendix 4
Information relevant to Section 312e German Civil Code in conjunction with Section 3 BGB-InfoV (German Civil Code Regulation on provision of information)
1. Technical steps leading to conclusion of contract
You are entitled at any time to inspect your completed transactions such as orders, deliveries, invoices etc. in your password-protected customer account.
The following steps contain a detailed explanation of how you can place an order with us. Please read this notice carefully before making your purchase.
Select articles without obligation from our product range.
Once you have identified the product you require from our range you can place it without obligation into your shopping basket by clicking the shopping basket button displayed directly beside the product.
Inspect the contents of the shopping basket without any obligation to purchase.
If you wish to inspect the current contents of your shopping basket without obligation, click on the shopping basket icon, which is constantly displayed in the upper right corner during your entire visit to our website and which also shows you the number of products currently selected.
Changing numbers of items, delete all or part of shopping basket contents
If you wish to change the number of selected items, please enter the desired amount into the appropriate field and click the "Update" button. If you want to remove all articles from your shopping basket simply click on the "Remove all".
New customer registration and log-in to an existing customer account.
If you have found all the items you need and have placed the required number of each item into your shopping basket, you can continue the order process by clicking the "Proceed to Checkout" button. Now you can log in using your customer data. If you do not have any customer data you will be required at this point to click on the "Register as New Customer" button. On the following page you will be able to create your own personal customer account.
Choosing delivery and payment conditions
Once your registration or log-in is complete you will directed to the next page of the order process. From here you can choose the method of delivery and payment you require. Following the selection of your required delivery and payment method you will be shown the payable shipment costs (without obligation). You can change these at any time by choosing a different delivery and payment method.
Entering a delivery address.
If you do not wish the selected products to be sent to your billing address, you will be able to enter an alternative delivery address here.
Confirm order.
By clicking on the "Proceed to confirmation page" button you will access the confirmation page from where you can again view the details of your order without obligation. All your payable costs will be displayed at this point. If you want to make any changes, you can do so by clicking on the "Back" button. If you want to complete the order, please read our General Terms and Conditions and confirm that you agree to these. Please also read and confirm the "Right of cancellation / legal notice regarding right of cancellation" extract from our General Terms and Conditions.
Complete order.
If you have examined and confirmed all the details, you can issue us with a binding request to execute the order by clicking on the "Confirm order" button.
Order successfully completed.
After confirming your order you will proceed to the next page on which your order number will be displayed. Information on payment will be displayed relevant to the payment method you have selected. After clicking on the "Submit order" button you will also be sent a confirmation of receipt of your order with a legal notice regarding right of cancellation. This information will be sent to the email address you have provided.
2. Electronic confirmation of the order
Following our receipt of the order the Purchaser will promptly receive a corresponding confirmation issued electronically. .
3. Storage of contract text by the Company (and the Purchaser)
We store data required for executing the contract between you and us. You may access this data at any time. We refer in this respect to the data protection provisions contained in our General Terms and Conditions. During the order procedure you have the option of copying the contract text and notices in pdf format.
4. Identification and correction of input errors
When placing your order you may identify any input errors at the final confirmation prior to the checkout. Such errors may be corrected at any time by using the deletion and change tool prior to submitting the order.
5. Languages available for concluding contracts
Contracts will be concluded exclusively in German.
6. Codes of conduct
We are not subject to special or pending codes of conduct that have not been mentioned here.
